Contact
Email support@stizone.com with your device, app version, and a short description.
support@stizone.comSTIZONE SUPPORT
Support for every sticker moment
Tell us what happened, which device you use, and which step failed. We will help you find the shortest path forward.
Premium & Restore
Check the store account, signed-in Stizone account, and whether you are creating a new backup or restoring an existing one.
Messaging support
Tell us whether the pack is static or animated and whether the problem is in WhatsApp, Telegram, or Apple Messages.
Privacy & account
Use the in-app deletion flow when possible, or follow the account-deletion page if you cannot sign in.
Frequently asked questions
Why can’t I add a pack to WhatsApp?
Check that it contains 3–30 valid stickers and does not mix static and animated content.
Why can’t I import an animated pack to Telegram?
Stizone’s current native Telegram importer supports static packs only.
Why is Apple Messages unavailable?
It requires a compatible Apple device and the Stizone iOS app with its Messages extension.
Will deleting my account cancel Premium?
No. Cancel the subscription separately through the store that bills you.